Learn how your personal data, payment information, and browsing activity are collected, stored, and protected at Okgo — all explained in plain English.
From technical safeguards to legal compliance — your data is protected on every front.
All data transmitted to and stored on okgo's servers is protected with bank-grade 256-bit SSL/TLS encryption, making it impossible for anyone outside to read or alter.
Personal data is stored exclusively on secured servers. Passwords are never stored in plain text — only encrypted hashes are kept, making it impossible to retrieve the original password.
Okgo never shares your information with advertising companies, data brokers, or unauthorized third parties. Data may only be disclosed to regulatory authorities when required by law.
You can view, correct, or request deletion of your personal data at any time. Okgo treats these rights as a top priority.
Okgo uses only essential cookies. Your consent is obtained for analytics and marketing cookies, and you can withdraw it at any time.
Your data is retained for as long as your account remains active. After closure, it is kept for a legally required period and then securely deleted.
This privacy policy explains in detail how okgo (okgo.bio) collects, uses, stores, and protects your personal information. By using okgo, you agree to this policy. If you have any questions about our privacy policy, support@okgo.bioto reach us.
Okgo only collects information that is genuinely necessary to provide its services. No unnecessary data is requested.
Information collected at registration:
Information collected during KYC verification:
Automatically Collected Data:
Okgo will never call you or send email links asking for your personal information. If anyone contacts you claiming to be Okgo and requests such details, it is a scam — ignore it immediately and report it to us.
Okgo uses your information solely for the following purposes:
Please Note: okgo does not sell or transfer your data to any third party for marketing purposes. This is a core commitment we stand by.
Okgo applies extra caution when handling financial transaction data. bKash, Nagad, and Rocket numbers are stored solely for transaction verification purposes.
| Data Type | Retention Period | Purpose |
|---|---|---|
| Transaction Records | 5 Years | AML Compliance |
| KYC Documents | 5 years after account closure | Regulatory Obligations |
| Mobile number | For the duration of your active account | Account Verification |
| Login Logs | 90 Days | Security Monitoring |
| Betting History | For the duration of your active account | Dispute Resolution |
Okgo uses cookies and similar technologies to keep the platform running smoothly and to enhance the user experience. There are three types of cookies:
You can delete or block cookies at any time through your browser settings. Please note that blocking essential cookies may cause certain features to stop working.
Okgo believes you should have full control over your own data. With that in mind, you have the following rights:
To exercise any of these rights support@okgo.bioby email or via live chat. Okgo is committed to responding within 30 days.
Exceptions: Due to legal obligations, certain data (such as transaction records) may not be erasable before a specified period. We will be transparent with you about this.
Okgo strictly prohibits participation by anyone under the age of 18. We do not knowingly collect any information from minors.
Date of birth is verified at registration, and identity documents are checked during the KYC process to confirm age. If a user is found to be under 18, the account is immediately closed and all associated data is securely deleted.
If a parent suspects their child has registered using false information, support@okgo.bioto let us know. okgo will act promptly.
Okgo uses industry-standard security measures to protect your data:
That said, no one can guarantee 100% security on the internet. In the event of a data breach, Okgo will promptly notify affected members and take all necessary steps to address the situation.
Okgo may update this Privacy Policy at any time. For significant changes, a notification will be sent to your registered mobile number or email. The effective date of any update will always appear at the top of this page.
For any questions or concerns regarding our privacy policy:
Okgo's privacy team responds to all privacy-related requests within 48 hours. For urgent matters, please use Live Chat.
Okgo upholds every member's data rights with the utmost respect and care.
You can request to see what information okgo holds about you at any time. Submit a request to our support team and you'll receive a response within 30 days.
Request corrections to inaccurate or outdated information — okgo will address it promptly.
You may request deletion of your data in cases where there is no legal obligation requiring us to retain it.
You may request your personal data in a machine-readable format.
You can opt out of marketing messages at any time — through your account settings or by contacting support.
In certain circumstances, you have the right to request that the processing of your data be restricted.
When using an online platform, it's natural to wonder — where is my data going, who can see it, and is anyone selling it? okgo doesn't ignore these questions. In fact, privacy protection is one of the core pillars of how we operate.
Digital service adoption in Bangladesh is growing rapidly, but awareness around data protection still lags behind in many areas. okgo wants its members to understand exactly what data they're providing and how it's being used. That transparency is the foundation of trust.
"Since registering with my phone number, I haven't received a single unsolicited call or message from any third party. That alone proves Okgo genuinely doesn't share your data."
Payment data is the most sensitive of all. When you provide your bKash or Nagad number on okgo, it is used solely to verify transactions. Your full PIN or password is never requested — and if anyone claims to be from okgo and asks for it, that is fraud. Please report any such incident to our support team immediately.
Many people have reservations about the KYC process. Submitting a photo of your national ID can feel risky. However, okgo stores these documents in secure, encrypted storage — and they are required as part of international anti-money laundering regulations. Banks and mobile financial services carry out the same type of verification. The key difference is that okgo never passes this information on to any third party.
A quick note on cookies. When you visit the Okgo website, certain cookies are stored on your device — from keeping you logged in to measuring site performance, these cookies help Okgo deliver a better experience. Advertising tracking cookies, however, are never activated without your consent.
If you choose to close your account, you may request deletion of most of your data. However, transaction records must be retained for 5 years under AML regulations — this is a legal requirement, not okgo's discretion. okgo discloses this openly and transparently.
In the event of a data breach, Okgo will follow international best practices: affected members will be notified as quickly as possible, the nature of the compromised data will be clearly explained, and guidance will be provided on steps to take to secure their accounts. This is not just policy — Okgo takes it seriously.
At its core, okgo's privacy policy is built on a simple belief: members share their information because they trust us — and honoring that trust is our responsibility. This policy is not merely a legal compliance document; it is a commitment okgo makes to every member.